“We’ll not carry a wallet two years from now” – John Donahoe, Ebay #DLD12
24. January 2012 § 1 Comment
Ebay’s CEO John Donahoe predicted big changes to the way we shop in the near future. “We’ll not carry a wallet two years from now”, he said at the DLD conference in Munich. “This is all going safely and securely in the cloud”, Donahoe added. “This means that there will be more change over the next three years in how people shop than overt the last twenty years.” The line between offline and online is blurring so fast that consumers will be getting “what they want, whenever they want and where they want it”, in a multi-channel commerce world. Donahoe explained that Ebay will be partnering with retail to compete in this “technology-driven environment”. He was quite frank about a lack of innovation within the company over the last decade.
A young team of developers, successful acquisitions and business models such as Paypal have change that, he added. Paypal will be brought to the point of sale, Donahoe announced. “We will not compete with retailers, but help them reaching their customers.”. Ebay, he stated, is a “commerce platform company”. APIs will be opened up to developers and retailers. Ultimately, “we’re enablers.” The goal must be to create a seamless experience for the customer, and if you manage to do that, “you will win”. Consumers are driving innovation, Donahoe said.